Terms & Conditions

Customer Services

Format of the Contract
These terms of sale apply to all goods supplied by A.C.T Safeguard Ltd, whose registered office is at Vaughan House, 3 Eggleston Court, Middlesbrough, TS2 1RU, registered in England number 3645169 (the "Supplier").
No contract exists between you and A.C.T Safeguard Ltd for the sale of any goods until A.C.T Safeguard Ltd has received and accepted your order and A.C.T Safeguard Ltd has received payment in full (in cleared funds).

The contract is subject to your right of cancellation (see below).
A.C.T Safeguard Ltd may change these terms of sale without notice to you in relation to future sales.

Description and Price of the Goods
The description and price of the goods you order will be available to you at the time you place your order.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, A.C.T Safeguard Ltd will inform you as soon as possible and either place the item/s on backorder or refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown on A.C.T Safeguard Ltd 's website are accurate at the time you place your order. If an error is found, A.C.T Safeguard Ltd will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If A.C.T Safeguard Ltd does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, A.C.T Safeguard Ltd will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you may be required to pay a delivery charge for the goods.

Payment for the goods and delivery charges can be made by any method shown on A.C.T Safeguard Ltd 's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.
There will be no delivery until cleared funds are received.
Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by A.C.T Safeguard Ltd to you.

Some methods of payment may incur an additional charge by your bank unless otherwise advised in writing these would be paid by the customer.

Prices quoted are net (exclusive of VAT) and carriage costs.

The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
Orders placed before 2 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
If delivery cannot be made to your address for reasons under A.C.T Safeguard Ltd 's control A.C.T Safeguard Ltd will inform you as soon as possible and refund or re-credit you for any sum that have been paid by you or debited from your credit card for delivery.
If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of A.C.T Safeguard Ltd ) then without prejudice to any other right or remedy available to A.C.T Safeguard Ltd , A.C.T Safeguard Ltd may:
store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, A.C.T Safeguard Ltd shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted.

However, A.C.T Safeguard Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, A.C.T Safeguard Ltd will inform you as soon as possible.
Time for delivery shall not be of the essence. The goods may be delivered by A.C.T Safeguard Ltd in advance of the quoted delivery date.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED", if the packaging is damaged please sign as “DAMAGED”. Failure to do so may affect any warranty claims that you make thereafter.

You have 5 working days from date of delivery to inform us of any missing items. After this replacements cannot be guaranteed. If we deliver the wrong item or after consulting with us the wrong item is recommended we will replace the item within 5 working days. If an incorrect item is ordered we will accept it back within 10 working days of delivery with a 20% restocking fee.

Should you wish to collect an item from us let us know and A.C.T Safeguard Ltd will be pleased to arrange this.

Shipping Abroad
When sending good abroad the cost of delivery will depend on the weight and dimensions of the parcel. Various methods are available, the most popular (cost effective) being by road. Should you have any questions or wish to arrange a pick up by your own currier (via Postal supermarket) let us know.

Ownership of the goods shall not pass to you until A.C.T Safeguard Ltd has received in full (in cash or cleared funds) all sums due to it in respect of: the goods, and all other sums which are or which become due to A.C.T Safeguard Ltd from you on any account.
A.C.T Safeguard Ltd shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from A.C.T Safeguard Ltd .

Your Right of Cancellation

End Consumer
You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods (see below).
To exercise your right of cancellation, you must give written notice to A.C.T Safeguard Ltd by letter or via E-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to A.C.T Safeguard Ltd at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified A.C.T Safeguard Ltd that you are cancelling the contract, A.C.T Safeguard Ltd will refund or re-credit you within 14 calendars days for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, A.C.T Safeguard Ltd may charge you a sum not exceeding the direct costs of recovering the goods.
You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

The distance selling regulations right to cancel does not apply to sales between businesses.

All goods supplied by A.C.T Safeguard Ltd are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by A.C.T Safeguard Ltd , failure to follow A.C.T Safeguard Ltd 's instructions, or any alteration or repair carried out without A.C.T Safeguard Ltd 's approval.
If the goods supplied to you are damaged on delivery, you should notify A.C.T Safeguard Ltd in writing via the e-mail address or fax number shown below within 48 Hours of delivery.
If the goods develop a fault during the 12 month warranty you should notify A.C.T Safeguard Ltd in writing via the e-mail address or fax number shown. If after contacting the item is deemed faulty you will be responsible for the cost of returning the goods to us unless otherwise advised, we recommend using a tracked service as you are responsible for the goods delivery. The goods will then be sent for testing and replaced or repaired if faulty through fault in equipment we will return the goods to you at our expense using standard delivery (UK only), in most cases goods will be sent to manufacturer for this. If the goods are not found deemed to be faulty through equipment fault you will be advised in writing and given the opportunity for them to be returned to you at your expense.  This process will normally take around 14 days from receipt of faulty goods.  In some instances we may choose to offer a refund rather than replace a faulty item. In some instances our suppliers (Eg Visonic / Partizan) offer a longer term warranty we will return the faulty item to them and should the item be repaired, replaced or refunded we will pass this benefit back to the installer.

Limitation of Liability
A.C.T Safeguard Ltd 's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
Nothing in these conditions excludes or limits the liability of A.C.T Safeguard Ltd for death or personal injury caused by A.C.T Safeguard Ltd’s negligence or fraudulent misrepresentation.
If you are a business customer A.C.T Safeguard Ltd shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Data Protection and Business Privacy Policy
This privacy policy sets out how A.C.T Safeguard Ltd uses and protects any information that you give A.C.T Safeguard Ltd when you use this website.

A.C.T Safeguard Ltd is committed to ensuring that your privacy is protected. Should A.C.T Safeguard Ltd ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

A.C.T Safeguard Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/08/2012.

What A.C.T Safeguard Ltd Collect

A.C.T Safeguard Ltd may collect the following information:

·         name and job title

·         contact information including email address

·         demographic information such as postcode, preferences and interests

·         other information relevant to customer surveys and/or offers

What A.C.T Safeguard Ltd do with the information they gather

A.C.T Safeguard Ltd requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Internal record keeping.

·         A.C.T Safeguard Ltd may use the information to improve our products and services.

·         A.C.T Safeguard Ltd may periodically send promotional emailsabout new products, special offers or other information which A.C.T Safeguard Ltd think you may find interesting using the email address which you have provided.

·         From time to time, A.C.T Safeguard Ltd may also use your information to contact you for market research purposes. A.C.T Safeguard Ltd may contact you by email, phone, fax or mail. A.C.T Safeguard Ltd may use the information to customise the website according to your interests.


A.C.T Safeguard Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,A.C.T Safeguard Ltd have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information A.C.T Safeguard Ltd collect online.

How A.C.T Safeguard Ltd use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A.C.T Safeguard Ltd use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. A.C.T Safeguard Ltd only uses this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that A.C.T Safeguard Ltd do not have any control over that other website. Therefore, A.C.T Safeguard Ltd cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·         whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·         if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@actsafeguard.com

A.C.T Safeguard Ltd will not sell, distribute or lease your personal information to third parties unless A.C.T Safeguard Ltd have your permission or are required by law to do so. A.C.T Safeguard Ltd may use your personal information to send you promotional information about third parties which A.C.T Safeguard Ltd think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which A.C.T Safeguard Ltd hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Vaughan House, Eggleston Court, Middlesbrough, TS2 1RU.

If you believe that any information A.C.T Safeguard Ltd are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. A.C.T Safeguard Ltd will promptly correct any information found to be incorrect.

A.C.T Safeguard Ltd will take all reasonable precautions to keep the details of your order and payment secure but unless A.C.T Safeguard Ltd is negligent, A.C.T Safeguard Ltd will not be liable for unauthorised access to information supplied by you.

Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Product images are for illustrative purposes only.

From time to time A.C.T Safeguard Ltd may offer special offers / promotions that run for a period.

Promotional items not claimed within 3 months of ordering may be lost, no alternative will be offered in such circumstances.

Our Address
A.C.T Safeguard Ltd.
Vaughan House
3 Eggleston Court, Middlesbrough, TS2 1RU


Tel: 01642 231331


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